I spent some of my recent time off with queer, chosen family. Nobody called me lady. Nobody wished me merry christmas. No one had a preconceived, socially-constructed expectation of me because of my body’s shape or my geographical location. It was heavenly.
I returned to #messagegate! Two of my clients let me know that they had messaged me through QueerDoc’s patient portal. GASP! There were no messages to be found. My technical support let me know that the default for my patient portal sends messages to support staff not providers. QueerDoc does not have support staff, so all of the messages sent in the portal August 2018- January 2, 2019 are lost in a technical difficulty void. Fortunately, no patient health information is insecure- just inaccessible. Unfortunately, I let some patients down. My goal with QueerDoc is to increase access to gender affirming care and here I was, unknowingly, inaccessible.
I want to apologize for how this adversely affected patient care. I have reached out to each patient potentially affected individually. Additionally, I have taken reparative actions. The technical difficulties are resolved.
As the physician, owner, and sole practitioner of QueerDoc, I am here as a queer person to improve the experience of other queer people getting health care. I plan to continue to strive in that goal.